The role is responsible to assist in the management of vendor contracts, preparation of recovery plans, support the effective running of the business premises and support to strategically ensure most effective use of resources in alignment with the organizational and functional objectives.

- Deliver on Resolution, Normalization & Roll Back, Recovery numbers as per assigned target - Timely and 100% allocation of accounts to field vendor - Secure transmission of data to vendors; 100% SVCL Coverage - Timely training and DRA certification of field executives as per regulatory guidelines

Manage a team of Non FTE tele callers(Predictive, preview & manual) and driving collection efficiencies through them. 2. Handling 1-2 NFTE Team Leaders & extended team of 15 - 25 NFTE tele-calling agents based out of vendor office. 3. Deliver on Resolution, Normalization and dialer productivity metrics as per assigned targets. 4. Timely allocation and 100% coverage on accounts assigned to the team on daily basis 5. Ensure delivery on…

Manager - Area Sales ( POS & CBSF )

Portfolio Management in a Metro/Non Metro Market, in line with Operating Plan Execute collection strategy for the region, track performance and give inputs to ZCM Manage Credit loss/Collection effectiveness and recovery/Portfolio health indicators/Productivity and cost/Liaise with legal Manage CD level Resolution, Nrm, Rb targets achievements basis operating plan/Manage CD&ACM level Extraction rate Portfolio segmentation and corrective actioning (MOB, Curr Bal, Channel, Core, Non-Core, Segementation) Manage settlement loss targets basis operating…

Conduct vendor risk assessments from information security perspective using, ISO27001:2013 , Cloud security control framework to meet the organization standards.

To lead all Spot & Special Audits, Manage outsourced audits across the organization.