Replacement IJP for Lucknow Location. Manager - Recoveries

To generate credit card business through our Channel partners through liasoning with SBI Branches DGM/AGM/Branch Managers & Branch Employee. Develop relationship with Channel Partners to get more buy in at branches to support card cross selling. Responsible for driving credit card business through SBI branches across Region. FOS Management - Hiring, Training & Grooming of FOS at location.

Company Name (SBICPSL/ GECBPMSL pl specify) SBI CPSL Position Regional Sales Manager- POS & CBSF Location Delhi Band 4 Date of position opening Designation of Reporting Manager Zonal Sales Manager Indicate Yes or No New Position Replacement Team Size - Overall 4 to 6 Team Size - Direct Reports - Level 4 to 6 ASM Catered for in the Annual Recruitment Plan (to be filled by Business HR) Yes

Responsible for customer life cycle management and portfolio actions / interventions from usage perspective including onboarding , early activation, spends authorization rates, Credit limit enhancement, retention rates for the Portfolio. Also responsible for managing the Loyalty program for the SBI Credit Cards portfolio. Responsible for achieving Cross Sell volumes and Term NEA targets as per MOU.

" Would be part of the customer services team handling Inbound calls / outbound from Credit Card holders. Needs to ensure all Customer Services Complaints & Queries are resolved as per the TAT defined. Responsible for achieving the call center targets on a daily basis like AHT, Productivity, Cross sell, retention, First call resolution along with ensuring high quality of service with zero unscheduled leaves/ absenteeism. Would be required to…

Responsible for implementation of credit card policy guidelines Possess good knowledge of KYC and underwriting process preferred Credit Cards.

The role is responsible to oversee the maintenance of statutory books, organize board meetings/Committee meetings/shareholders meetings/Postal Ballots and document minutes, ensure compliance to statutory and regulatory principles and oversee all kinds of audits and their observations in alignment with the organizational values and vision.