Robotics - Project Manager

Graduate Degree. Preferred 6 - 8 years of Field Collections Experience. Experience in handling outsourced vendors would be an added advantage

Portfolio management of corporate card & SME card portfolio

Resolving complaints / escalations received through different channels – Sales id, Sbi Branches and Co Brand Partners through calls and emails. Responsible for providing best possible solution to end pending customer Issues and ensure wing to wing closure.

To lead the team of Fraud SME Analysts to identify fraudulent Application / Transactions and minimize fraud losses, with best levels of customer experience.

The incumbent will be responsible for managing and undertaking collections process for allocated portfolio in the assigned area basis targets set for Absolute recovery. The incumbent will be required to trace out absconded default customers and initiate recovery process The incumbent will have to identify and report out skip & fraud accounts for resource. Recommend accounts for legal actions and follow up with the Legal team for the closure of…

Role is responsible to lead the application support for Collections CRM covering all aspects of system availability and functionality.