Give me an example of a time you discovered that your boss made a mistake. What did you do? What was the outcome?
Imagine having a colleague you don’t get along with, but you need his/her help on a project you are responsible for. How would you handle this situation? Would you approach this colleague and ask for help? How would you do it? Would you try to get help in some other way?
Give me an example of a time you discovered an error that been overlooked by a colleague. What did you do? What was the outcome?
Tell me about a time that you were confused by a customer’s request. What steps did you take to clarify things?
Tell me about a time you have “inherited” a customer. What steps did you take to establish rapport with them? What did you do to gain their trust?
Give an example of a time you went well out of your way to ensure a customer received the best possible service from you and organisation. What was their reaction?
Tell me about a problem that you’ve solved in a unique or unusual way. What was the outcome? Were you happy or satisfied with it?
Discuss a time when your integrity was challenged. How did you handle it?
Tell me about a time when you experienced a loss for doing what is right. How did you react?
Tell me about a business situation when you felt honesty was inappropriate. Why? What did you do?