Respond to customer queries via phone, email, or chat. Provide accurate, timely information. Maintain customer records in systems. Collaborate with colleagues to resolve issues. Enhance satisfaction through quality service.
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Manage Oracle Hyperion EPM (current on-premises, migrating to Cloud). Handle Oracle Financials integration and reporting. Act as techno-functional bridge across teams. Support accounting/finance transformations.
Own product lifecycle for a SaaS-based platform. Define roadmaps, user stories, and strategy. Partner with agile teams to deliver new features. Balance customer needs with business goals. Collaborate with cross-functional teams.
Design, develop, and implement integrated systems. Optimize performance across hardware, software, and networks. Conduct system engineering analysis. Support scalable enterprise solutions and troubleshooting.
Lead and manage a team of developers, QA, and Scrum Master for NodeJS/TypeScript backend projects. Oversee architecture and development of scalable systems. Align with Agile methodologies to drive delivery. Mentor and manage technical teams.
Design and develop web applications in C# and Angular with Azure cloud. Architect scalable systems applying design patterns. Leverage Entity Framework, MongoDB, and SQL. Drive Agile-based projects, ensuring best practices.
Support client servicing by resolving inquiries and escalating issues. Ensure CRM updates and maintain accurate records. Provide detailed product/service guidance. Act as customer liaison for satisfaction.
