Leading West regions field verification process encompassing approx. annual volumes of 10 lacs spread across geographies along with 6 FTEs, multiple vendors and appx. 800+ outsourced staff. Ensuring SLAs (Turnaround Time and Process Accuracy) are met. Driving initiatives for process improvements, automation and digitization to enhance customer experience through minimization of errors.

Qualifications:-Skills Sets Required Tele-sales/process at large scale Team Management (Large Size) & Leadership Skills Analytical skills Presentation Skills Vendor management Must have Qualification Post-graduate or Graduate with relevant experience Total Experience 10-15 Years Relevant Experience in a field Tele-marketing exposure, minimum 10 years. Preferred ) Insurance, Mutual Funds, Banking, NBFC, BPOs

Managing Regulatory and Statutory Compliance for the business including regulatory examinations and audits.

Handle FTE’s and a large NFTE’s team size. -Delivering on volumes (Accounts), COA, and defined profitability metrics. -Premium and High CV Accounts to be driving force for profitable sourcing. – Establish excellent working relationships and partnerships with key Corporate/Retail client partners -Track performance as per targets and ensure achievement of Op plan & quality parameters. -Track Application from end to end from dispatch till decisioning. -Track headcount and hire FTE/NFTE…

Regional Collection Manager – AVP Graded role – Mumbai location

RCM – Hyderabad

Responsible for driving the multi due stage portfolio performance, aligned to the operating plan across non metro locations in respective state, through a team of Agency managers and Collection Vendors. Motivation and maintaining minimal attrition for team of Area Collection Managers aligned to respective zone to drive consistency in performance Manage Collection efficiencies/ Resolution/ Product of flows/ NCL /Settlement waivers/ Extraction rate and other portfolio health indicators Formulating collection strategies…