Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder…

Work in tandem with our engineering team to identify and implement the most optimal cloud-based solutions for the company. Define and document best practices and strategies regarding application deployment and infrastructure maintenance. Provide guidance, thought leadership, and mentorship to development teams to build cloud competencies. Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful design. Managing cloud environments in accordance with company security guidelines. Stay…