Mayank Ajay Gupta

Synopsis
A highly motivated and result driven Sales and Marketing Professional with overall experience of more than 7 years in
Hotel Industry and 2 years in Mall Operations. Possessing strong abilities such as People Interaction Skills, Logical &
Decision-Making Ability. Looking for an opportunity to make a difference to the organization by pursuing towards
organizational goals as well as adapting the changes required to do so.
Proficiency Forte’
Managerial Abilities:
 Good Communication
 Negotiation Skills
 Operations
 Take initiatives to shoulder assigned responsibilities
 Assertive in completing tasks with effectiveness.
 Team player
 Quick learner
 Decision-Making Skills
Academia
 Post Graduate Diploma in Management (2011 – 2013)
Balaji Institute of Management & Human Resource Development, Pune
Specialization: Marketing
 Bachelor in Management Studies (2007 – 2010)
S.K.Somaiya College of Arts, Science & Commerce, Mumbai
IT Credentials
 Proficient in working on MS Office Suite – 2007.
 Opera, Delphi & SFDC.
 SAPs
 Content Researching.
Career Features
Mall Admin Manager – Reliance Retail
11th Oct, 2021 – Present
 From April 2023 onwards, looking after 2 Centro Malls in Pune (Ascent Mall, Shivaji Nagar & MSM Paranjape Mall,
Karve Road) both comprising of 2.35 Lakh sq.ft.
 From October 2021 to 31st March 2023, looking after Reliance Mall Aundh, Pune comprising of 1.50 Lakh sq.ft.
 Managing after complete Day-to-Day operations of the Mall from opening of the Mall to Closing.
 Co-ordinating with HK, MEPC, Security, Parking, Horticulture and having daily schedule with regards to mall
operations and VIP visits.
 Leasing- Generating Leads at the Malls for the vacant spaces.
 Tenant Management- conducting review meetings with the tenants and assisting them in increase sales. Also,
assisting them with solutions to any problems.
 Ensuring MIS and Reports are timely shared to the concerned stakeholders
 Checking daily complaints register to take valuable suggestions from the customer and also assisting them in any
grievances at the Mall.
 Collections- ensuring timely collections from all the tenants.
 Ensuring all vendor payments (MSEB, Water, CAM / RENT) are released on time by the commercial team.
 To conduct audits periodically as per the guidelines from the Management and sharing the same with all
concerned stakeholders and also, informing the tenants on any changes if required to do so.
 Checking all the Statutory Licenses are in place and if any license is near expiry to be informed to concerned
stakeholders.
 Ensuring all the required OPEX / CAPEX expenditures are well controlled and necessary work is conducted and
completed on time.
 Achieved SOH (Space-on-Hire) Performer with 160% for FY 22-23.
 AOP achieved of 45 Cr as against budgeted 38.5 Cr.
Sales Manager- Confraworld Hospitality
1st Feb, 2021 – 5th Oct, 2021
 Managing Diwatel Grande Resort, Lonavala and looking after entire Mumbai Market for Corporates and Travel
Agents.
 Main focus on Travel Agents and Pharma Companies for carrying revenue responsibilities for the Hotel from
Mumbai.
 Also, as an Event Management Company (EMC) generated business for other locations.
Sales Manager- Unique Global Hotels (Wyndham Hotels)
3rd Sept., 2019 –15th Oct., 2020)
 Responsible for Generating Revenue for 3 Hotels of Howard Johnson by Wyndham (Bengaluru, Kolkata & Jaipur)
 Responsible for generating revenue from Corporates & TA’s from the assigned territory (Ghatkopar to Thane,
Andheri & Navi Mumbai).
Assistant Manager Sales– Fortune Park Hotels Ltd. (Part of ITC Hotels
02nd July, 2018 – 31st Aug, 2019
 Sales and Business Development Plan for Fortune Hotels on PAN India basis (47 Operating Hotels).
 Strategies for Key Account and Market Planning on Catchment Areas (Powai, Vikhroli to Thane and Navi Mumbai).
 Key Account Management apart from primary catchment area for Alembic & Sun Pharma.
 Total Account Management and growing the existing Accounts- In terms of Revenue.
 Planning Sales Call Activities and FAM Trips.
 Contracting / Price Negotiation for MICE (Residential & Non-Residential Conferences).
 Ensuring coordination with the Hotels for smoothness operations at all times
 Revenue Recovery- Clearing the debtors.
Assistant Manager Sales – Nidra Hospitality Pvt. Ltd.
21st Sept. 2017 – 21st June, 2018
 Responsible for Generating Revenue for 3 Hotels of Four Points by Sheraton (New Delhi Airport, Vadodara &
Dehradun)
 Key Account Management for few Top Accounts- Idex, Kerakoll & Pidilite.
 Generating Revenue from Non-Producing Accounts & Adding New Companies to the portfolio. (Central Suburbs
& Navi Mumbai).
 Market Analysis – Tracking market trends, competition analysis and researching more about the prospective
clients.
Sales Executive- The Gateway Hotel, Vadodara (Part of TAJ Hotels)
15th June, 2016 – 31st August 2017
 Accountable for Generating Additional Revenue from Existing Clients and with that continuously adding New
Clients to the Portfolio to ensure increased revenue.
 Defining, implementing and maintaining the highest standards of guest service.
 Accountable for ensuring that there is a strong relationship with the Clients.
 Accountable for meeting clients on daily basis and getting the revenue for the Hotel.
 Accountable for tracking Market Trends & Competition Analysis.
 Ensuring that Client Grievances are handled and resolved within the stipulated time.
 Ensuring that the Leads are closed within the time frame with proper follow-ups.
 Assisting the Revenue Management Team & Sales Manager to change the Online Rates and helping in filling the
RFP’s.
 Consistently coordinating with the Food & Beverage Team, to promote the Restaurants and coming up with offers
for the same.
 Inventory Management, relocating guest during overbooked days.
 Assisting the Sales Manager to create Special Weekend Packages to fill the weekend occupancy.
 Banquet Sales: Residential Conference for Corporates, PSU’s, Product Launch, Social Gathering, Outdoor Catering
on the occasion of Plant Inauguration and Vendor Meets.
Corporate Sales Executive – Ginger Hotels (Part of TAJ Hotels)
16th December, 2013 – 13th June, 2016- (Mumbai Source Team)
 Revenue Generation – getting business from new clients and also adding new clients to the portfolio to ensure
that the revenue keeps on increasing.
 Revenue Recovery – Clearing the debtors on time.
 Key Account Management – Maintaining strong relationship with corporate companies.
 Meeting clients on daily basis.
 Market Analysis – Tracking market trends, competition analysis and researching more about the prospective
clients.
 Customer Grievance Handling – Ensuring client grievances are resolved on time.
 Business Development – Closing the leads to ensure deal is done.
Achievements

NIDRA HOSPITALITY PVT. LTD.
 Have generated Revenue from untapped market of Navi Mumbai & which have produced over 650 Room Nights
till date.
THE GATEWAY HOTELS, VADODARA:
 Had catered to the ODC for Vibrant Gujarat- Ahmedabad.
 Converted the Lost Account- LM WINDPOWER.
GINGER HOTELS:
 Surpassed the budgeted revenue for 2 continuous months for the hotel which was forecasted by the
management at Ginger- Ahmedabad.
 Timely Collection of Debtors.
 Increased from a major client – Tata Capital Ltd, L&T, Hafele, & Tata Consulting Engineers.
 Converted back the departed client, with Increased Revenue – L&T Electricals and Automation Ltd. & Piramal
Enterprises Ltd.
Projects Handled
DISH TV
1st June, 2012 – 31st July, 2012 (Mumbai)
 Briefing of the in-shop demonstrators for Dish TV.
 Comparative analysis of dealer satisfaction for different DTH Player in the market.