Anubhav Sharma

PROFESSIONAL EXPERIENCE

Zinier Technologies (Mar 2020 – May 2022)

SDE 2

·        Transformed technical requirement into fully functional solutions.

·        Envisioned the end result based on customer needs and identified opportunities to optimize the solution.

·        Reviewed SOW’s and allocated resources to complete deliverables and meet timelines.

·        Managed development teams of up to 10 members to drive projects to completion.

·        Updated requirements documents based on change requests or UAT feedback.

·        Supervised the hiring and training of over 10 interns.

·        Standardized the cost estimation process, reducing the RFP filling time by over 40%.

Essential Product Labs (Mar 2018 – Mar 2020)

Technical Support Engineer

·        Facilitated the onboarding process of new users.

·        Cultivated lasting relationships with clients, had over 70% customer retention rate.

·        Created knowledge articles, increasing the first-time fix rate by over 50%.

·        Supervised the hiring and training of over 5 interns.

·        Standardized the first response templates, reducing the first reply time by 25% of the SLA requirement.

QUALIFICATION

PGPM

Great Lakes Institute of Management

Chennai (07/2022 – Present)

B Tech (Information Technology)                 67%
Krishna Institute of Engineering and Technology

Ghaziabad (Jul 2013 – Jun 2017)

HSC (CBSE)                                                  87%
K.L.International School

Meerut (Mar 2013)

HSLC (CBSE)                                                95%
K.L.International School

Meerut (Mar 2011)